REFUNDS & RETURNS POLICY

Last Updated: October 15, 2026

Market Up LLC is committed to clearly communicating our refund and cancellation policies before purchase.

Because we offer several different types of products and services, including digital products, courses, coaching, consulting, audits, done-with-you services, done-for-you services, marketing services, and other professional services, the refund terms may vary depending on what you purchase.

Please review this policy carefully before completing your purchase.

DIGITAL PRODUCTS

Due to the digital nature of our products and the immediate access provided upon purchase, all sales of digital products are final and non-refundable except where otherwise required by applicable law.

Digital products may include, but are not limited to:

online courses;

self-paced courses;

workshops;

recorded trainings;

eBooks;

guides;

templates;

PDFs;

downloadable resources;

digital training materials;

memberships;

prompt guides;

AI-related resources;

other electronically delivered products.

Refunds, exchanges, or credits will not ordinarily be provided because:

you changed your mind after purchasing;

you did not access the product;

you did not complete the course or training;

you did not implement the information;

you did not achieve the results you hoped for;

you no longer have time to use the product;

you decided the product was not right for you;

you failed to use the product before it became outdated;

a third-party platform changed after your purchase;

you failed to apply a coupon or promotional code before checkout.

If you experience a legitimate technical problem preventing you from accessing your purchase, please contact us so we can attempt to resolve the issue.

PRE-SALE DIGITAL PRODUCTS

Some products may be sold before the full product is released.

When purchasing a pre-sale product, you understand that some or all of the content may not be immediately available.

The expected release schedule or estimated availability will be provided on the applicable sales page or checkout page where appropriate.

Because your purchase reserves access to the product and may include immediate access to bonuses, pre-sale materials, or other digital content, pre-sale purchases are also final and non-refundable except where otherwise required by law.

A change in your personal circumstances, schedule, business, or decision to participate does not create a right to a refund.

COURSES THAT INCLUDE COACHING OR LIVE SUPPORT

Some courses may include live coaching calls, question-and-answer sessions, implementation sessions, office hours, community access, or other support.

The coaching or support component does not change the digital-product refund policy unless a different refund policy is expressly stated on the applicable sales or checkout page.

Failure to attend live sessions does not create a right to a refund.

Where recordings are provided, inability or failure to attend the live session does not entitle the purchaser to a refund.

ONE-ON-ONE COACHING AND CONSULTING

Payments for coaching, consulting, strategy sessions, private implementation, or similar professional services are governed by the terms of the specific offer, invoice, proposal, checkout page, or service agreement.

Once work has begun or a scheduled session has been provided, fees earned for that work are non-refundable except where otherwise required by law.

A Client's decision not to implement advice, continue the program, attend a session, or use the information provided does not create a right to a refund for services already performed.

AUDITS AND REVIEWS

Payments for audits, reviews, evaluations, or personalized analysis become non-refundable once Market Up LLC has begun reviewing the information submitted by the Client or otherwise begun performing the service.

Because these services involve personalized time and professional analysis, refunds will not ordinarily be issued after work has begun.

GUIDED IMPLEMENTATION AND DONE-WITH-YOU SERVICES

Guided implementation and done-with-you services require Market Up LLC to reserve time and perform work specifically for the Client.

Once work has begun, fees earned for services already performed are non-refundable except where otherwise required by law.

If a project cannot be completed because the Client fails to provide required:

account access;

login permissions;

information;

images or videos;

approvals;

advertising budget;

payment information;

other required materials,

the Client is not automatically entitled to a refund.

Market Up LLC will make reasonable efforts to work with the Client to complete the agreed service.

DONE-FOR-YOU MARKETING SERVICES

Done-for-you marketing, advertising, funnel, lead-generation, campaign, social-media, or other professional services are governed by the specific proposal, invoice, agreement, or scope of work associated with the service.

Once work has begun, amounts earned for work already performed are non-refundable except where otherwise required by law.

If the Client terminates a project after work has begun, Market Up LLC may retain payment for:

completed work;

work in progress;

time already spent;

reserved project time;

non-refundable third-party costs;

other amounts earned under the applicable agreement.

Any remaining prepaid amounts, if applicable, will be handled according to the specific service agreement.

RECURRING SERVICES

Some coaching, consulting, marketing, advertising, or management services may be billed on a recurring basis.

Recurring-service terms, including:

billing dates;

cancellation requirements;

notice periods;

renewal terms;

final-payment obligations

will be stated in the applicable service agreement, proposal, checkout page, or invoice.

Cancellation of a recurring service does not automatically create a refund for a billing period that has already begun or for work already performed.

ADVERTISING SPEND

Unless specifically stated otherwise, advertising spend paid directly to platforms such as Meta, Google, TikTok, or other advertising providers is separate from Market Up LLC's service fees.

Advertising spend is paid to the applicable third-party platform and is subject to that platform's billing and refund policies.

Market Up LLC does not control whether a third-party advertising platform issues a refund, credit, billing adjustment, or reimbursement.

THIRD-PARTY COSTS

Some projects may require third-party tools, software, subscriptions, domain purchases, advertising costs, platform fees, stock assets, or other outside expenses.

Unless otherwise stated, third-party costs are the Client's responsibility.

Market Up LLC cannot guarantee refunds for payments made to third-party providers.

MISSED OR CANCELED APPOINTMENTS

Coaching, consulting, strategy, or implementation appointments should be canceled or rescheduled with reasonable notice.

If a specific service has its own cancellation or rescheduling policy, that policy will control.

Repeated missed appointments or late cancellations may result in the session being considered used if stated in the applicable service terms.

Failure to attend a scheduled session does not automatically create a right to a refund.

CLIENT DELAYS

Project timelines often depend on timely communication and cooperation from the Client.

If a Client delays a project by failing to provide information, account access, approvals, materials, payment, or other required items, Market Up LLC is not responsible for resulting delays.

Client-caused delays do not automatically create a right to a refund.

RESULTS ARE NOT GUARANTEED

Market Up LLC provides educational products and professional marketing services, but we do not guarantee any particular result.

Refunds will not be provided simply because a Customer or Client did not achieve a desired outcome.

Market Up LLC does not guarantee:

leads;

customers;

inquiries;

bookings;

revenue;

sales;

profit;

return on advertising spend;

advertising approval;

reach;

engagement;

followers;

conversion rates;

cost per lead;

cost per customer;

business growth.

Results depend on many circumstances beyond Market Up LLC's control.

THIRD-PARTY PLATFORM DECISIONS

Many Market Up LLC products and services involve third-party platforms such as Meta, Facebook, Instagram, Google, YouTube, TikTok, Pinterest, LinkedIn, Microsoft Advertising, Stripe, PayPal, GoHighLevel, website hosts, email providers, AI tools, and other technology providers.

These companies operate independently of Market Up LLC.

A refund will not ordinarily be provided solely because a third-party platform:

rejects an advertisement;

restricts an account;

suspends an account;

closes an account;

removes content;

limits links;

changes reach;

changes its algorithm;

removes a feature;

changes its policies;

increases advertising costs;

experiences an outage;

changes its software or services.

Market Up LLC does not control the decisions or policies of third-party platforms.

DUPLICATE PURCHASES

Please review your order carefully before purchasing.

If you believe you were accidentally charged twice for the exact same transaction because of a payment-processing error, contact us as soon as possible.

We will review the transaction records and determine whether a duplicate charge occurred.

This is different from intentionally purchasing the same product more than once.

COUPON AND PROMOTIONAL CODES

Promotional codes must be applied before checkout is completed.

Market Up LLC is not obligated to issue a refund, credit, or price adjustment because a purchaser forgot to enter a coupon or promotional code before completing the transaction.

TECHNICAL ACCESS ISSUES

If you experience a technical issue preventing you from accessing a purchased digital product, please contact us.

We will make reasonable efforts to:

restore access;

resend access information;

troubleshoot the issue;

provide another reasonable method of accessing the purchased material.

A temporary technical problem does not automatically create a right to a refund.

BILLING ERRORS

If you believe there is an incorrect charge, unauthorized transaction, duplicate charge, pricing error, or other billing problem, please contact Market Up LLC promptly at:

[email protected]

We ask that you give us an opportunity to review and resolve legitimate billing issues.

CHARGEBACKS AND PAYMENT DISPUTES

If a chargeback or payment dispute is initiated, Market Up LLC reserves the right to provide the payment processor, card issuer, bank, or other financial institution with documentation related to the transaction.

Documentation may include:

checkout records;

payment records;

acceptance of Terms & Conditions;

refund-policy acceptance;

login records;

product-access records;

download records;

course-delivery records;

emails;

correspondence;

completed work;

service documentation;

approval records;

other evidence related to the transaction.

Market Up LLC may suspend access to disputed products or services while the dispute is being reviewed.

A chargeback does not automatically cancel amounts that otherwise remain legally owed.

Nothing in this policy prevents a Customer or Client from exercising legitimate rights available through a bank, card issuer, payment provider, or applicable law.

EXCEPTIONS REQUIRED BY LAW

Nothing in this Refunds & Returns Policy is intended to limit any refund, cancellation, return, or other consumer right that cannot legally be waived.

Where applicable law requires a refund or other remedy, Market Up LLC will comply with that requirement.

PHYSICAL PRODUCTS

If Market Up LLC offers physical products, eligible physical products may be returned within 30 days of delivery, unless a different return policy is stated at the time of purchase.

To request a physical-product return, contact Market Up LLC before returning the item.

Unless the item was damaged, defective, or incorrectly shipped, the Customer may be responsible for return shipping.

Returned products should be in substantially the same condition in which they were received unless the return involves a defect or shipping damage.

Digital products are not considered physical products and remain subject to the digital-product policy above.

REFUND EXCEPTIONS

Market Up LLC may choose, in its sole discretion and where legally permitted, to make an exception to this policy.

Making an exception in one situation does not:

change this policy;

create an ongoing refund right;

require Market Up LLC to make the same exception for another Customer or Client.

CONTACT

If you have a billing question, access problem, or question about this policy, please contact:

Market Up LLC
Amy Rayanne Harmon

Email: [email protected]
Phone: 706-514-4964

Last Updated: October 15, 2026