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5 Star Review Collection
These days consumers love to read reviews. Before booking a hotel or planning a trip, online shoppers want to read about the experience of others. They know if you have a high customer satisfaction rating, then they are likely to have a great experience too. But on the other hand, if the rating is low, they may choose not to do business with your company assuming they may have a bad experience as well. Its the same with hiring a company to preform a service. If others had a good experience with a certain company, a new customer is likely to have a good experience also.
On the other hand if you are not collecting reviews you may have the opposite reaction. When you have no reviews there is no way for a customer to gauge what kind of experience they will have. Collecting reviews from customers holds great power. Let your happy customers experiences bring in your new customers by allowing them to tell their story.
I have a process that allows review collection to be done on auto pilot. I message previous customers to help build up your online profile. Then going forward I also reach out to new customers to get their reviews as well so your reviews keep growing online.
Message Marketing by Text and Email
You may be wondering what message marketing is. As consumers we receive messages all day long that could be considered message marketing.
How about that text reminder of our dentist appointment? Or the email that says if you bring in your new puppy for a vet visit you will get a complementary grooming voucher.
Message marketing can be in the form of an email or a text message to a smart device.
It can go to all the customers in your data base or just a few. You can decide how you want the messages sent out and if your offer only applies to a certain group.
In the technology age, consumers like quick reminders or a quick message that lets them know what's going on. All of us have busy lives and we want things to be
as simple as possible. Setting up a message marketing automation saves time for you and your customers too.
I schedule texts and emails to go out announcing specials or to serve as reminders.
The more you touch base with your customers, the more they will remember you when the time comes for them to need your service again.
Updated Online Listings
When we want to find something the first place we look is usually online. You may search something like.. What restaurant serves pepperoni Pizza?
And a list of pizza places will start to populate.
But what if your business shows up with the wrong information or worse yet, it doesn't show up at all.
Maybe your information is out of date.
We want customers to be able to find you. To drive right to your store. The best way to ensure your address and phone number are correct online is to take charge of updating it.
But who has time to log into 100 + websites and make sure everything looks right. With that being said, who has time to do it every month and make sure everything is still up to date.
I offer a service that takes care of this for you.
I will start a process that will update each month to keep your information correct and current so your potential customers don't have to miss out on what your company has to offer because they can't find you or your phone number. You can concentrate on running your business and I can take care of the listings for you.
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